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Click on the features below to read more about our class leading help desk software :

Rapid Call Logging

The Call screen represents the heart of Support Centre. From here all other relevant information is brought together quickly and easily using fast ‘Type Ahead' technology to allow not only rapid call placement but also full call management. The Call Screen also has instant access to Current Status details, Summary and Events as well as any Custom Data associated with the call's Contact and Location and Custom data associated with the Call itself. Also available directly from the Call screen are • Contact, Location and Product History • Process Details. If you choose to turn on ITIL you can also view and manage • Associated Incidents • Problems • Requests For Change.

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